Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino site? We're here. The team behind Online Casinos reads every message and aims to respond within 48 hours on business days.
How to Reach Us
The quickest way to get a response is by email. Send your message to [email protected] and include as much detail as you can — the more context you give us, the more useful our reply will be.
We're a small, independent editorial team, so we don't run a live chat service or a phone line. Email keeps the conversation clear and gives us the space to check facts before we answer.
What We Can Help With
- Review queries — If you've noticed outdated information, a changed bonus term or anything factually off in one of our casino write-ups, let us know. Keeping our content accurate is a priority.
- Reader experiences — If you've used a site we've covered and your experience doesn't match what we've written, we want to hear it. Reader feedback is one of the main ways we keep our assessments honest.
- Editorial suggestions — Is there a casino not on GamStop you think deserves a closer look? Or a topic you'd like us to cover in more depth? Drop us a line.
- Responsible gambling concerns — If you or someone you know needs support, our responsible gambling page lists the organisations best placed to help. We'll always point you there first.
- General enquiries — Anything else about the site, our methodology or how we work — just ask.
What We Are
Online Casinos is an independent comparison and review site covering casinos and betting sites that operate outside the GamStop self-exclusion scheme. Our editorial ratings are based on research and verification, not on commercial arrangements with the operators we list. You can read more about how we work on our about us page, and the full ranking and review methodology is explained on our main casinos page.
We earn commission when readers visit operators through our links. That commercial relationship does not determine how we rate or rank a site — a brand cannot buy a higher position.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| Factual correction or review update | Within 48 hours |
| Reader experience or feedback | Within 48 hours |
| Editorial suggestion | Within 48–72 hours |
| General enquiry | Within 48 hours |
We don't guarantee a reply to every message, but we do read them all. Messages sent over a weekend or on a UK public holiday will be picked up on the next working day.
A Note on Responsible Gambling
This site covers casinos that sit outside the GamStop self-exclusion register. If you are using GamStop and are looking for information about managing your gambling, please visit our responsible gambling page before reaching out to us — it links directly to the organisations equipped to help, including GamCare and BeGambleAware. We are not a counselling service and cannot provide personal gambling support. 18+ only.
Legal and Editorial
For questions about our terms and conditions, privacy practices or the legal basis on which this site operates, please include "Legal" in the subject line of your email. This helps us route your message to the right place promptly.